Mohammed Hussain Memon

  • Crew Rostering,Crew Management,Customer Service
  • Mumbai, Maharashtra, India
  • Apr 20, 2019
Full time Admin-Clerical Call Centre and Customer Service Consulting and Corporate Strategy Hospitality and Tourism Human Resources and Recruitment

Personal Summary

I am working for Jet Airways India Ltd since July 2011.
I started my career working for Jet Airways as a Customer Service Assistant,i had been working in all areas which includes departures,arrivals,boarding gates etc.
After having a good experience i was promoted as a Customer Service Supervisor.
I got an opportunity to work for cabin crew rostering,i picked that opportunity and currently working in Crew Management where my main role is to monitor cabin crew connections by tracking a system known as crew tracker,apart from that i check correct crew compliments have been assigned on each flights,check aircraft rotation sheet,handle flight diversion and cancellation and update crew routes,notify cabin crew about the flight delays,aircraft and bay changes to avoid potential delay.

Work Experience

Supervisor
Jul 2011 - Jet Airways India Limited.

I have 5 years of experience working as a Customer Service Assistant and Customer Service Supervisor where my mail role was to close flights on time to maintain On Time Performance (OTP), handle Denied Boarding Passengers (DNB), handle misconnections, make allocations for all staffs on duty for each area which includes boarding gates, check-in counters, arrivals, transfer desk, flight clearance etc.

Education

Bachelor of commerce
Jun 2008 - Apr 2011 M.M.K. College of Commerce and Economics

Objective

To secure a position where by hard work, dedication and ability to acquire new skills will advantage any company i work for.

TotalYearsExperience

7 Years and 9 Months

Skills

  • Good interpersonal and communication skills
  • Highly motivated
  • Leadership
  • Management
  • Problem solving
  • Hardworking
  • Customer focus
  • Planning and organizing
  • Team work
  • Patience in difficult situations

DesiredSalary

60000

DesiredSalaryType

per month